Processing Your Order
Depending on your ordered item, the processing/tailoring time will differ slightly.Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping. These items include Try-On Dresses, Final Sale Items, Clearance Sale Items, Swatches and so on.
Made-To-Order Items
Most of our products are Made-to-Order, meaning that we only begin sewing them once an order has been confirmed. It can take 1-2 weeks for us to finish making an item before it can be shipped.
Tailoring time differs from category to category.
Shipping Information
Shipping time differs for different places. Please refer to the table below for shipping method options, shipping time, and estimated minimum shipping costs. Kindly note that the actual shipping fee will be displayed on the checkout page and is determined by the items in your order.
Shipping options and rates will be shown at checkout.
All International shipments are subject to duties and taxes. Custom and import charges are not included in the shipping charges.
Free Shipping for orders over $159.00 shipping within the Continental US only. Excludes P.O. Boxes
Delivery Times
Most of our products are Made-to-Order, meaning that we only begin sewing them once an order has been confirmed. It can take 1-2 weeks for us to finish making an item before it can be shipped.
Tailoring time differs from category to category.
* Business Days are Monday through Friday (non-holiday).
|
Destination |
Estimated Shipping Time* |
Shipping Fee |
|
USA (below $159) |
Standard: 3-7 business days Expedited: 2-4 business days |
$10.95 $17.95 |
|
USA (over $159) |
Economy: 3-7 business days Expedited: 2-4 business days |
FREE $17.95 |
|
Outside of USA |
Express International | $29.95 |
|
Outside of USA |
Standard International | $16.95 |
We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our facilities we have little control over what happens to the package.
We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:
Marked as Delivered:
• Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
• If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn't show up by the 48-hour mark.
• Please note that if you do not confirm the delivery within 7 days from the date the parcel is delivered, our system will automatically update your order status to "Completed".
Still in Transit:
• The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 days), everything should be fine, just wait for the package to be delivered.
• If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery:
• If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
• Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.
If none of the above works, and you have spoken with the carrier and they are unable to assist, please contact our customer service team with your order number and your needs. We'll see what we can do to help.