Return & Refund Policy

Return & Refund Policy

We want your SEVOBA dress to arrive as expected and in wearable condition. Please review the return rules before placing your order.

Return Timeline

Standard-size dresses may be returned within 14 days of delivery.

What Can Be Returned

Standard-size dresses are eligible for return if they are unworn, unwashed, unaltered, undamaged, odor-free, and in new condition with all original tags attached.

Items Not Eligible for Return

  • Custom-size items, unless defective or incorrect
  • Final sale items
  • Used, worn, washed, altered, stained, damaged, or odor-affected items

Defective or Incorrect Items

If your item arrives defective or incorrect because of our error, contact us within 48 hours of delivery with your order number and clear photos. SEVOBA will provide instructions and cover the approved return shipping cost for eligible defective or incorrect items.

Customer Remorse Returns

For returns due to fit preference, wrong size or color ordered, changed mind, or no longer needed, customers are responsible for return shipping, duties, taxes, brokerage fees, and any carrier charges. Original shipping fees are not refundable.

Restocking Fee

Refund returns may be subject to a 15% restocking fee per dress. The restocking fee is waived for eligible defective or incorrect items caused by our error.

How to Start a Return

Email service@sevoba.com with your order number, reason for return, and photos if the item is defective or incorrect. Please do not send returns before receiving instructions from SEVOBA.

Refund Processing

After we receive and inspect your approved return, refunds are processed to the original payment method within 5-7 business days. Your bank or payment provider may require additional processing time.

SEVOBA Customer Service
Email: service@sevoba.com
WhatsApp / Phone: +86 135 3159 7999
Business Hours: Monday-Friday, 9:00 AM-6:00 PM PST
Address: RM D07, 8/F, Kai Tak Factory Building, No.99 King Fuk Street, San Po Kong, Hong Kong

Frequently Asked Questions

Will it arrive in time for my event?

Yes, as long as you order with enough lead time. At checkout you'll see an estimated delivery window before you pay. If your event date is soon, choose Rush (if available) or message us your date and the dress link, and we'll help you pick the safest option.

What is the Standard vs Rush timeline?

Most dresses are made to order. ETA = making time + shipping time.
Standard: 10–14 business days to make + 7–10 days shipping
Rush (additional fee): 7–10 business days to make + 5–7 days shipping
Timing varies by style. The estimate shown at checkout is the one to plan around.

Is it see-through under flash?

Our dresses are designed to photograph confidently in real lighting and under flash. Many styles are fully lined where it matters. If you're unsure about a specific dress, message us the link and we'll confirm the lining and fabric details.

How do I choose the right size? Do you offer custom sizing?

Use the size chart on each product page and measure with a soft tape. If you're between sizes, choose the option that fits your bust and waist best. Many styles offer custom sizing at no extra cost (when available). If you want a quick check, message us your measurements and the dress link.

What is your return and refund policy?

We accept returns for eligible items within the return window listed in our Return & Refund Policy. Because many dresses are made to order, some items may have different eligibility. If you’re unsure, message us your order details before purchasing and we'll confirm what applies.

Can I cancel or edit my order after I order?

Yes, as long as production hasn't started. Because most dresses are made to order, we begin sewing soon after your order is confirmed. If you need to change or cancel, message us as quickly as possible with your order number and what you'd like to update, and we’ll do our best to help.