RETURN AND REFUNDS

 

Conditions for Return

 

  • You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.
  • Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
  • To be eligible for return/refund, the item must be in its original state. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the items if you wish to return them.
  • For custom orders. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
  • When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.
  • Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return, partial refund, or full refund.
  • Once we receive your returned goods, we will inspect your order and notify you that we have received them. Once your return is processed and approved, we will initiate the refund process via the original payment method. Depending on your card issuer's policies, you can expect to receive your credit within a few days.

Defective, Damaged Or Mis-Shipped Items

You are eligible to receive a full refund if you receive defective, damaged, or wrongfully shipped items. However, if you believe the items were damaged during shipment, you must provide "Proof of Damage" documentation from the delivery company. This should be included together with images or items when you submit your return request.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item? Unfortunately, we currently don't offer an exchange service for any products at this time. If you want a different item, please return the order and start a new order from scratch.
All undamaged returns should be shipped back in their original condition. We do not accept the return of worn, washed, altered, or damaged items. Also, ensure that all returned items are shipped back with their original tags. We may not issue a return for goods that do not meet these conditions or comply with our return policy.

Non-Returnable Items

Final Sale Items, Custom-Made Dresses, Purchased Try-On Dresses, Modified Products
Swatches, Fabric by-the-yard, Garment Bags, Robes & Lingerie, Face Masks, Beauty
Personalized Favors & Jewelry, Wedding & Party Jewelry, Bracelets, Bride/Bridesmaid/Groom/Groomsmen Gifts, and any others marked as “non-returnable” on their product page

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that the original shipping cost is not refunded.

Order Cancellation:

To cancel an Order, please contact us by e-mail. Order that have already shipped cannot be cancelled. You can, however, request a return label. Once we received the package, we will issue a full refund minus the shipping cost.