Easy Return Policy

 

Return Timeline

Returns must be postmarked within 21 days of delivery.

Returns sent within 45days of delivery (but after 21 days) apply only to exchanges.

 

What Can Be Returned

All dresses (standard sizes only) are eligible for a return or exchange within 45 days of delivery.

Final sale and not eligible for return or exchange.

 

Return Requirements

To qualify for a return:

The item must be unworn, unaltered, and in new condition.

All labels and ribbons must be attached.

Items must be free from makeup, stains, deodorant marks, odors, pet hair, and damage.

Non-conforming returns will not be accepted, and customers will have to pay a return shipping fee to receive the returns back.

 

Return Shipping Responsibility

We believe in transparency regarding shipping costs. Please review the specific scenarios below to understand who is responsible for the return shipping fee:

1. For Defective or Incorrect Items (Our Responsibility)

If the product you received is damaged, defective, or if you received the incorrect item (e.g., wrong size, color, or style solely due to our error), Sevoba will cover the entire cost (duties, taxes, brokerage fees, etc.) of return shipping.

 * We will provide you with a prepaid return shipping label via email.

 * Please download, print, and attach the label to your return package.

 * Restocking Fee: No restocking fee will be charged.

2. For Customer Remorse (Customer's Responsibility)

If you are returning an item for personal reasons, including but not limited to:

 * Ordered the wrong size or color

 * Item does not fit (but matches the size chart)

 * Changed mind / No longer needed

 * Found a better price elsewhere

In these cases, customers are responsible to pay any and all fees when shipping back an item (Duties, taxes, brokerage fees, etc.).

 * You may choose your own shipping carrier to return the item to our designated warehouse. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 * Alternatively, if we provide a prepaid return label for your convenience, the cost of the return shipping will be deducted from your refund amount.

 * Original Shipping Fee: Please note that the original shipping fee paid at the time of purchase is non-refundable.

 

Refunds and Fees

All returns for a refund are subject to a 15% restocking fee per dress, plus the return shipping fee.

For exchanges, the 15% restocking fee is waived as long as the item is returned in its original condition.

If the returned item is damaged, defaced or nonconforming, the 15% restocking fee is still payable and the return may be rejected.

Please note: original shipping costs are not refundable.

 

Return Process

Submit a Return Request:

Email us at service@sevoba.com with your order number, reason for return, and photos of the item if defective or damaged.

We will process your request within 24 hours and respond within 72 hours.

Ship the Item Back:

After your return is authorised, we will email you the return address and instructions. Please ship the item within the timeframe provided and share the tracking number with us once available.

 

Refund Processing

Once we receive and inspect your return, we will process your refund within 3 business days and send you a confirmation email.

Refunds will be issued to the original payment method. After we process your refund, it can take up to 10 working days for your bank or payment provider to deposit the funds into your account.

Depending on your bank or credit card provider, it may take 3-5 business days for the refund to appear in your account.

 

Please Note: Sevoba will not accept, replace, refund, or otherwise compensate for any items returned without prior authorization, or for items that are not purchased from Sevoba. Unauthorized returns may be refused and shipped back at the customer’s expense.

 

What items are excluded from returns and exchanges

Sale items or any item marked Final Sale on the product page

Customized Items

Returns from multiple orders should not be combined in one box

 

Exchange Policy

Most of our items are custom-made and cannot be directly exchanged. If you wish to exchange an item, please first return it following our Return Policy. To exchange a standard-size item, you can start your return process first. You can then place a new order online for a replacement item. Once we receive your return, we will refund the purchase amount to the original form of payment.

 

Cancellation Policy

Our dresses are made to order from a single cut, and the fabric cannot be reused. Orders can be cancelled for a full refund as long as it is not shipped out. Once an order is shipped then it will follow the regular return policy.

If you wish to cancel a custom sized item after 72 hours of placing your order, a 20% cancellation fee will be applied and deducted from your payment.

 

Any questions, please don’t hesitate to contact us at: service@sevoba.com.

It's important to remember that there are many different body shapes and alteration is very often required on special occasion dresses to make it just right for you!